Frequently Asked Questions
Everything you need to know about bringing the taste of Greece to your doorstep.
How do you ensure the freshness of perishable items during shipping?
We use specialized temperature-controlled packaging and gel ice packs for all dairy, meat, and deli items. These orders are shipped via express courier to ensure they arrive at your door in perfect condition.
Do you ship internationally?
Currently, we ship within the European Union and to the United Kingdom. Shipping rates and delivery times vary based on the destination country and the total weight of the order.
Are your olive oils and honeys authentic?
Absolutely. We work directly with small-scale farmers and cooperatives across Greece. Our products often carry PDO (Protected Designation of Origin) or PGI (Protected Geographical Indication) certifications.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or if there is an error, please contact us within 24 hours for a full refund or replacement.
Do you offer wholesale pricing for restaurants or delis?
Yes, we have a dedicated B2B program for hospitality and retail partners. Please reach out through our 'Wholesale' contact form to receive our current catalog and volume pricing.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's portal so you can monitor your delivery in real-time.